A reference to “Company”, “us”, “we” or “our” in this document is a reference to Legacy Funerals Pty Ltd ACN 636 507 438
The Company operates (Website’s name )(the Site), and this Privacy Statement also applies to the Site.
We respect your privacy
The Company respects your right to privacy and is committed to safeguarding the privacy of our clients and visitors to the Site.
We strive to adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) in relation to your Personal Information.
Personal Information is information we hold which is identifiable as being about you. This includes information such as your name, email address, identification number, or any other type of information that can reasonably identify you, either directly or indirectly.
You may contact us by email at firstname.lastname@example.org or in writing at PO Box 289, Kenmore Qld 4069, for further information about this Privacy Statement.
What Personal Information is collected
During the course of providing our services in relation to a deceased person, the Company will require certain information about the deceased and the deceased’s family.
The kinds of information we typically collect includes:
- Name, sex and address of the deceased and relevant family members as necessary.
- Date of birth and death of the deceased.
- Place of birth and death of the deceased.
- Occupation during working life of the deceased.
- If the deceased was born overseas, when the deceased first arrived in Australia.
- Whether or not the deceased was Aboriginal or Torres Strait Islander origin.
- Marital Status and marriage details of the deceased.
- Further details about the deceased’s spouse, parents and children, as required.
- Cause of death of the deceased.
- Photographic evidence of the physical state of the deceased on receipt by us from third parties.
- Duration of last illness of the deceased.
- Certifying medical attendant in relation to the deceased.
- Date the deceased was last seen by a medical attendant.
- Date and place of burial or cremation for the deceased.
- Name of the person who certified the burial or cremation for the deceased.
- For a burial, the name of the minister or other person officiating and the names of the witnesses.
- If a minister officiates at a burial or a cremation, the minister religion.
We may also collect additional information at other times when you provide feedback, additional information and respond to queries/communicate with our employees and contractors.
Such additional information can include the following information in relation to the person organizing the funeral for the deceased:
- Name and address;
- Driver’s licence;
- Relationship to the deceased; and
- Contact number and details.
You note that we rely on the person organizing the funeral to provide us with accurate, complete and up to date information in relation to the deceased and their family members in the provision of our services.
How we collect the Personal Information
Personal Information will generally be collected directly from you through the use of any of our standard forms, third party software, over the internet, via email, or through a telephone or in-person conversation with you. We may also collect Personal Information about you from third parties acting on your behalf (for instance, accountants or financial advisors).
How we use the Personal Information
The Personal Information that we collect and hold depends on the services we provide in relation to making funeral arrangements pursuant to our service agreement or complying with our legal obligations.
Specifically, we may disclose the Personal Information to comply with a legal requirement under a law, regulation, Court Order, subpoena, warrant, legal proceedings or in response to a law enforcement agency request.
For example, most of the Personal Information collected:
- Is required by law to be lodged with the Registry of Births, Deaths and Marriages under the Marriages Act of 1962 (Qld) and to comply with the requirements of the Coroners Act 1958 (Qld).
- Is used to:
- arrange the funeral service;
- transport of the deceased;
- obtain the authorities required to bury or cremate the deceased which typically involves disclosure of information about the deceased and/or next of kin contact details to third parties including the certifying medical attendants, ministers, celebrants, crematoriums, cemeteries and mortuary ambulance;
- respond to queries from solicitors and government bodies such as the Department of Social Security and Public Trustee; and
- for internal administrative purposes such as to provide invoicing and recommending relevant professional services (such as accounting and legal advice)
- In the event the deceased pre-paid for his or her funeral, is used to provide the founding institution certain information to allow for the relevant funds to be released.
If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any Personal Information and non-Personal Information contained in those databases.
Disclosure of the Personal Information
We note that the National Privacy Principles do not generally apply to the Personal Information we collect. However, we understand that the disclosure of such Personal Information can have an impact on the privacy of the deceased’s family and close friends.
We note that as part of our Service, we may arrange for the publication of a funeral notice on behalf of the deceased’s family and/or close friends. The contents of the funeral notice and selection of the newspaper for publication will be the responsibility of the person who authorises the funeral, and whose consent we will obtain prior to proceeding. It is the responsibility of the person authorising the funeral to ensure that:
- all family members and friends named in the notice agree to the publication of their name; and
- the relationship to the deceased as stated in the notice is accurate.
We will not otherwise give, sell, trade of otherwise disclose information about the deceased or any Personal Information about the deceased’s family members or friends.
Security of your Personal Information
We are committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modifications and disclosure.
Access to your Personal Information
You may request details of your Personal Information in accordance with the provisions of the Privacy Act 1988 (Cth). If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, our of date, incomplete, irrelevant or misleading, please email our Privacy Officer.
We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act 1988 (Cth) or any other applicable law, provided there is a reasonable basis to the refusal.
Complaints about privacy
If you have any complaints about our privacy practices, please feel free to send such complains to our Privacy Officer. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
Privacy Officer details
Contact person: Massimo Nodari
Office Phone: 07/ 3447 0452
Mobile Phone: 0466 396 631
Address: PO Box 289, Kenmore Qld 4069
For more information about privacy in general, you can visit the Australian Information Commissioner’s website at www.oaic.gov.au